Frequently questions
HOW TO PLACE AN ORDER?
• Log in, create an account or continue as a guest.
• Select products and click on buy.
• You will see the summary of your purchase.
• If you have a discount coupon, click on DISCOUNT COUPON.
• When you are sure that you have everything you want to buy, click on CHECKOUT.
• Choose the card you want to pay with, and to which of your addresses you want us to send your order.
• To finish, just click on BUY NOW.
HOW TO TRACK AN ORDER?
• In the order confirmation email, there is a link to track your order.
HOW TO MAKE A RETURN?
• Returns are accepted within 30 days on products in their original condition.
• Contact: customerservice@drsimi.us or call +1 855-280-1079.
WHAT SHOULD I DO IF I DIDN'T RECEIVE MY ORDER?
• Contact customer service to resolve the non-reception problem.
• Contact: customerservice@drsimi.us or call +1 855-280-1079.
HOW TO APPLY A COUPON OR DISCOUNT?
• Add coupons in the corresponding section before making the payment.
CAN I MODIFY MY ORDER?
• Once the order has been placed, it can't be modified.
WHAT ARE THE ACCEPTED PAYMENT METHODS?
• Credit cards: Visa, Mastercard, American Express.
• Debit cards: Visa, Mastercard.
• Google Pay.
• Wallet.
Payment methods
Implementation
