Shipping, Return, Refunds and Cancellation Policy – Farmacias de Similares TX LLC
1. Shipping and Delivery
1.1. General Information
- All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund the total amount of your order, using the original method of payment.
1.3. Delivery Time
- An estimated delivery time will be provided once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
- Unless there are exceptional circumstances, we make every effort to fulfill your order within 3 business days of the date of your order. Business day means Monday to Friday, except holidays.
- Please note we do not ship on Sundays or US federal holidays.
1.4. Shipping Costs
- Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
- Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
1.5. Damaged Items in Transport
- If there is any damage to the packaging on delivery, contact us immediately at customerservice@drsimi.us or call+1 855-280-1079
1.6. Questions
- If you have any questions about the delivery and shipment or your order, please contact us at customerservice@drsimi.us or call+1 855-280-1079.
2. Return Policy
2.1 Conditions for Returns
- The product must be in its original condition, without signs of use, alteration, or damage.
- It must be returned in its original packaging, with labels and accessories, in a condition suitable for resale.
- Proof of purchase is required.
- Discounted or promotional products may not be eligible for return.
2.2 Returns will only be accepted in the following cases:
- Manufacturing defects.
- Products damaged during shipping.
- Wrong item received (incorrect or incomplete order)
- Expired or near-expiration products upon receipt (where applicable).
All returned products will be inspected before approval for a refund or exchange.
2.3 Returns will NOT be accepted in the following cases:
- Change of mind or dissatisfaction without a justified reason.
- Products that have been opened, altered, used, or damaged by the customer.
- Promotional or clearance items (unless there is a verifiable defect).
- Purchases made with Gift Cards
- Due to health and safety concerns, some health care items, sexual heath items, baby products and personal care products cannot be returned, even if unopened, and no redounds will be issued.
2.3 Returns will NOT be accepted in the following cases:
- Change of mind or dissatisfaction without a justified reason.
- Products that have been opened, altered, used, or damaged by the customer.
- Promotional or clearance items (unless there is a verifiable defect).
- Purchases made with Gift Cards
- Due to health and safety concerns, some health care items, sexual heath items, baby products and personal care products cannot be returned, even if unopened, and no redounds will be issued.
2.4 Return Process
To request a return, customers must follow these steps:
1.Contact Us: Send an email to customerservice@drsimi.us or call customer service at +1 855-280-1079.
2.Submit a Return Request: Include the following information:
- Full name and order number.
- Digital Receipt.
- Reason for the return.
- Photographic evidence of the product (in its original packaging and showing the defect, if applicable).
3.Review and Approval: Our team will review the request within 3 to 5 business days and notify the customer of approval or rejection.
4.Product Shipment: If the return is approved, the customer will receive a prepaid shipping label to return the product at no additional cost (only in cases of defects or shipping errors).
5.Product Inspection: Once received, the product will be inspected to confirm it meets return requirements.
6.Refund or Exchange: If the return is approved, the customer may choose one of the following options:
- A full refund using the original payment method.
3. Refund Methods
- Credit or Debit Card Payments: Refunds will be processed within 7 to 10 business days, depending on the bank.
4. Cancellation Policy
At Farmacias de Similares TX LLC, we strive to ensure the best shopping experience. Customers may cancel orders under the following conditions:
- Before Shipping: Orders can be canceled before they are processed for shipping. In this case, a full refund will be issued using the original payment method.
- After Shipping: Once the product has been shipped, cancellation is no longer possible. However, customers may request a return under our return policy.
5. Customer Service
For any questions regarding cancellations and returns, our customer service team is available at:
- Phone: +1 855-280-1079.
- Email: customerservice@drsimi.us
- Service Hours:
- Monday to Friday: 8:00 AM – 7:00 PM ET
- Saturday and Sunday: 10:00 AM – 7:00 PM ET
Farmacias de Similares TX LLC reserves the right to refuse returns that do not comply with these policies. We are committed to providing a reliable and transparent service to our customers.
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